bk3 Privacy Policy
Your personal information is completely safe with us. This document transparently explains how bk3 collects, processes, and protects your data.
1. Definitions and Applicability
In this Policy, "personal information" refers to all information that can directly or indirectly identify you — such as your name, email address, phone number, financial transaction details, and device-related information.
This Policy applies to users located in Bangladesh. By using the bk3 website and services, you are considered to have agreed to this Policy. Persons under the age of 18 are not permitted to use this platform, and we do not knowingly collect information from minors.
2. What Information We Collect
2.1 Information Collected at Registration
When you create an account at bk3, we collect the following information:
- Full name and date of birth
- Email address and mobile number
- Residential address
- Preferred language and currency (Taka / BDT)
- National ID card or passport details for identity verification (as part of the KYC process)
2.2 Transaction-Related Information
When processing deposits and withdrawals, we collect:
- bKash, Nagad, or Rocket account number
- Transaction amount and time
- Transaction ID and payment method
2.3 Automatically Collected Information
The following information may be recorded automatically while you use the website:
- IP address and device information
- Browser and operating system type
- Session duration and pages visited
- Cookies and similar tracking technologies (see section 7 for details)
3. Purpose of Using Information
bk3 uses your information only for the following legitimate purposes:
- Account creation, verification, and management
- Processing deposits and withdrawals — minimum deposit ৳200, withdrawals completed within 5–30 minutes
- Providing bonuses and promotional offers
- Providing 24/7 customer support in Bengali
- Fraud prevention and ensuring account security
- Meeting legal obligations and enforcing responsible gaming policy
- Improving platform quality and analysing user experience
- Providing personalised services and notifications (with your consent)
We never sell your information to third parties or share it for marketing purposes.
4. Information Sharing Policy
bk3 shares information with third parties only in limited and specific circumstances. Those circumstances are listed below:
4.1 Service Provider Partners
We work with trusted third parties for payment processing, identity verification, and technical services. These partners may only use the information for the contracted purpose and are bound by strict confidentiality agreements.
4.2 Legal Obligations
If providing information is required by a court order, regulatory authority directive, or any other legal process, bk3 will comply with that obligation.
4.3 Fraud and Security
In cases of suspicious transactions or account misuse, necessary information may be shared with the relevant authorities or financial institutions.
5. Data Security Measures
bk3 has adopted industry-standard technical and organisational measures to keep your personal information secure:
- SSL/TLS Encryption: All data transmitted on the website goes through encrypted channels.
- Secure Servers: Your data is stored in secure data centres, and firewalls and access controls are used to prevent unauthorised access.
- Two-Factor Authentication: An additional layer of security is in place for account login.
- Regular Security Audits: Our systems undergo regular vulnerability checks and security audits.
- Staff Training: Our team members are trained in data privacy and have access only to the information necessary for their role.
However, no method of transmitting information over the internet is 100% secure. While we strive to ensure the highest level of protection, we cannot guarantee complete security.
6. User Rights
As a bk3 user, you have the following rights regarding your own information:
6.1 Right to Access
You may request to know what information we hold about you. Contact our support team and we will provide you with a copy.
6.2 Right to Rectification
If any information stored in your account is incorrect or incomplete, you may request a correction.
6.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specific period due to legal obligations.
6.4 Right to Object to Processing
You may object to your information being used for marketing purposes. In that case, we will immediately stop the relevant processing.
To exercise any of the above rights, contact us at [email protected] or use our 24/7 live chat support.
7. Cookie Policy
The bk3 website uses cookies and similar technologies. Cookies are small text files stored on your device that help our website function more effectively.
7.1 Types of Cookies
- Essential Cookies: Required for the basic functionality of the website — these cannot be disabled.
- Performance Cookies: Help improve the experience by analysing patterns of website use.
- Functional Cookies: Remember your preferences (such as language).
- Advertising Cookies: Used to display relevant advertisements — subject to your consent.
7.2 Cookie Controls
You can accept or reject cookies from your browser settings. However, disabling essential cookies may cause some website features to not work properly.
8. Data Retention Period
bk3 retains your personal information only for as long as necessary:
- Active account data — until the account is closed
- Financial transaction records — generally 5–7 years as required by law
- Customer support communications — at least 2 years after the issue is resolved
- Marketing consent records — retained as documentation even after consent is withdrawn
Once the specified period has passed, your information is securely deleted or anonymised.
9. Protection of Minors
bk3 provides services only to those aged 21 and above. We do not knowingly collect personal information from minors. Age verification is in place during the registration process.
If we become aware that information from a minor has been unintentionally collected, we will immediately delete that information and close the associated account.
10. Third-Party Links and Services
The bk3 website may connect to third-party game providers (such as PG Soft, Pragmatic Play, JILI, Spribe). These external service providers have their own privacy policies and we are not responsible for their data collection practices.
We encourage you to review the privacy policy of each third party when you interact with them directly.
11. Policy Changes and Contact
11.1 Policy Updates
bk3 reserves the right to amend this Privacy Policy as needed. For any significant changes, we will post a notice on the website and update the "Last Updated" date at the top of the Policy. Continued use of the website after the updated policy is published will be considered as consent to the new policy.
11.2 Contact
If you have any questions or concerns about this Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: 24/7 support in Bengali available through the website
We treat all requests with due care and endeavour to respond promptly.